Shipping policy
At HicatPrint, we are committed to providing high-quality custom decals, stickers, signs, and personalized products to customers worldwide.
This Shipping Policy explains our processing times, shipping methods, shipping rates, delivery estimates, and related information.
1. Order Processing Time
Because many of our products are made-to-order, production time is required before shipment.
Typical processing times: 1–3 business days.
Processing time begins after:
- Payment has been successfully completed; and
- All customization details have been confirmed.
Production time may vary depending on:
- Product type;
- Order quantity;
- Design complexity;
- Holiday periods;
- Wholesale or bulk orders.
Orders are shipped after production is completed.
2. Shipping Rates
United States
Standard shipping is $5.99 USD for orders under $30 USD. Standard shipping is free for orders of $30 USD or more.
European Union destinations we serve
We deliver to Austria, Belgium, Croatia, Finland, France, Germany, Hungary, Ireland, Italy, the Netherlands, Portugal, Slovakia, Slovenia, Spain, and Sweden.
Standard shipping is the equivalent of $5.99 USD. It is free when the merchandise subtotal after discounts and before taxes reaches the equivalent of $35 USD. Shopify applies the currency conversion at checkout. The amount shown in euros can change with exchange rates.
Other destinations
Enter your delivery address at checkout to see the available shipping options and rates for your destination.
3. Shipping Time Estimates
After your order has been produced and shipped, estimated delivery times are:
United States
Estimated delivery:
10–15 business days
Canada
Estimated delivery:
10–20 business days
Europe
Estimated delivery:
10–25 business days
Other International Locations
Estimated delivery:
15–30 business days
Please note that delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary due to:
- Customs clearance;
- Local postal services;
- Weather conditions;
- Holidays;
- Shipping carrier delays;
- Other circumstances outside our control.
4. Shipping Origin
Orders may be fulfilled from our production facilities or trusted fulfillment partners depending on product availability, destination, and shipping requirements.
Many HicatPrint products are made to order at our production facility and shipped worldwide through reliable international carriers.
Your order may travel through international shipping networks before arriving at your delivery address. Tracking information will be provided whenever available.
5. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow 1–5 business days for tracking information to update after shipment.
Some international shipments may have limited tracking updates during transit.
6. Express Shipping
Express shipping options may be available depending on product type, destination, and order requirements.
If you need faster delivery, please contact us before placing your order or contact us after purchase:
For large or urgent orders, we will provide available shipping options and pricing.
7. Customs, Duties, and Taxes
For the EU destinations listed above, HicatPrint covers import duties and customs clearance fees. This arrangement applies to those EU destinations.
For other international destinations, including the United Kingdom, import duties, taxes or clearance fees may apply, depending on your destination and what is shown at checkout.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please carefully check:
- Name;
- Shipping address;
- Postal code;
- Phone number;
- Email address.
If an order is shipped to an incorrect address provided by the customer, HicatPrint may not be responsible for loss or additional shipping costs.
Please contact us as soon as possible if you need to update your shipping information.
9. Delayed or Missing Packages
If your package is delayed, please check your tracking information first.
Delivery delays may occur due to:
- Shipping carrier delays;
- Customs processing;
- Incorrect address information;
- Local delivery issues.
If your package has not arrived within a reasonable timeframe, please contact us:
We will work with you to investigate the shipment and provide assistance.
10. Damaged Packages
If your order arrives damaged, please contact us as soon as possible, ideally within 7 days of delivery. This helps us investigate the shipment. Contacting us later does not affect your statutory rights.
Please provide:
- Order number;
- Photos of the damaged package;
- Photos of the product.
We will review the issue and provide an appropriate solution.
11. Wholesale and Large Orders
Large quantity and wholesale orders may require additional production and shipping time.
If you are placing a bulk order, please contact us before ordering so we can provide:
- Production timeline;
- Shipping options;
- Customized quotation.
Email:
12. Contact Us
If you have any questions regarding shipping, please contact us:
HicatPrint
Email: