Refund policy
We offer a 30-day return policy for eligible non-customized products. You have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include proof of purchase.
- The item must be returned according to the instructions provided by our customer service team.
To start a return request, please contact us at:
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
If your return request is approved, we will provide you with return instructions, including the return address when applicable.
Custom and Personalized Products
Because our products are made specifically according to your requirements, customized and personalized items cannot be returned or exchanged unless they arrive damaged, defective, or there is an error caused by Hicatprint.
This includes, but is not limited to:
- Custom decals with personalized text
- Custom logo stickers
- Personalized wall decals
- Custom window decals
- Personalized metal signs
- Other made-to-order products
Please carefully review your customization details before submitting your order. Customers are responsible for providing accurate text, spelling, measurements, and design information.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives:
- Damaged during shipping
- Defective
- Incorrect compared to your order
- Missing parts or items
Please contact us within 7 days of delivery at:
Please include:
- Your order number
- Photos showing the issue
- A description of the problem
We will review your request and provide the best possible solution, including replacement or refund when applicable.
Installation Issues
Our decals are made with quality materials and are designed for proper application.
Please note that issues caused by:
- Incorrect installation
- Failure to clean the surface before application
- Applying the product to unsuitable surfaces
- Not following installation instructions
are not considered product defects.
For the best results, please carefully follow the installation instructions provided with your order.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Products made specifically according to customer requests
- Sale items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges for most products.
If you need a different item, size, or design, please contact us. In many cases, we can help you place a new order or provide a suitable solution.
Refunds
Once we receive and inspect your return (if applicable), we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund process.
Original shipping fees are non-refundable unless:
- The item arrived damaged;
- We sent the wrong item;
- The issue was caused by an error on our part.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Because many of our products are made to order, production may begin shortly after purchase.
Orders that have already entered production cannot be canceled or modified.
European Union Customers
For customers located in the European Union, you may have a 14-day right of withdrawal under applicable consumer protection laws.
However, this right does not apply to custom-made or personalized products that are produced according to your specifications.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Email: support@hicatprint.com