Frequently Asked Questions

Find help with choosing a product, preparing a custom design and checking your order.

What is the difference between custom and ready-made products?

Ready-made designs let you choose the available product options and add the item to your cart. Custom products let you add your own text or artwork using the controls available for that product.

Browse Custom Stickers, Custom Signs, Custom Decals, or ready-made Sticker Designs and Aluminum Signs.

How do I choose the size and quantity?

Select from the sizes and options shown on the product page. Check the selected size, pack quantity and price before adding the item to your cart. You can update the order quantity in your cart before checkout.

How do I prepare a custom design?

Open the customizer on your chosen product. Complete the required fields and select your available size, font, color and artwork options. Use an original, clear image at a suitable resolution for your selected size. Only upload artwork that you have permission to use. Follow the file type and size guidance displayed by the upload control.

What should I check before adding a custom item to my cart?

Check spelling, artwork, size, colors and all required selections. The live preview is a visual reference. Wait for any artwork upload to finish and resolve the messages shown by the customizer. Your cart keeps the saved customization details; use “Edit customization” if you need to review them.

Where can I find shipping charges and delivery information?

Available delivery options and shipping charges are shown at checkout for your destination. Review the Shipping policy for the store’s current shipping information.

Where can I find return or refund information?

Review our Refund policy. If you have a question about a particular item or an existing order, contact us with the product name or order number. Do not send payment card details.

How can I get help?

Use our Contact page or email support@hicatprint.com.